Maintain, review and implement an effective QMS comprised of procedures and processes to plan, produce, implement and control activities throughout lifecycle of Institute’s service delivery.
Enable, perform and manage activities and deliverables ensuring that customers’ requirements and expectations are met or exceeded and remain focused on customers’ satisfaction above 90% of the work orders.
Develop and implement enablers and control measures to ensure complete and accurate understanding of customers’ requirements and expectations.
Provide adequate, competent and knowledgeable staff across all levels of the Institute’s activities to establish, achieve and maintain quality goals and to increase performance by 95%.
Continually improve the Institute’s procedures, work processes and services by means of simplification, lean approach and standardisation.
Observe and comply with health, safety, environment and regulatory requirements.